Thrive with Confidence

Industry Insight: Managing Patient Concerns

July 28, 2023 Acquios Alliance
Thrive with Confidence
Industry Insight: Managing Patient Concerns
Show Notes

Listen in as Rick and Scott discuss how to manage the situation when a patient has a complaint or concern! They share tips to keep the patient calm, how to avoid the situation from escalating, and a few solutions to try. 

They also chat about how to handle a negative review and what can be done to resolve the situation. 

Just remember, say Thank You!